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** RESCHEDULED ** Due to severe weather, the webinar has been rescheduled from Dec. 11th to Jan. 8th.

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Lunch and Learn: Data Adoption with Mia Phifer

Data can be an engine to growth or a bottleneck that slows the speed of your program – it depends on how you manage it. All too often PACE programs hesitate to adopt data driven decision-making processes, resulting in inefficiencies.                                 

Join data dynamo, innovator and Vice President of Quality at the National PACE Association Mia Phifer as she draws from 20+ years’ experience in health care operations, quality management and regulatory compliance. 

No matter your role with PACE, you’ll enjoy this helpful presentation that gives practical advice for quality management. Mia’s recommendations are actionable, focused on accelerating growth and can be tailored to the specific needs of your program. 


  1. Why is data important when evaluating performance at your program? 
  2. How is data currently utilized in state and federal initiatives? 
  3. What's on the horizon for quality and performance measures?

Featured Presenter: Mia Phifer – Vice President of Quality, National PACE Association

If you want to support the quality improvement efforts of your program, beware of how you determine your performance measures – and if they align with regulatory standards, too. That’s the message of Mia Phifer has been telling people for the past 20 years as an expert in quality and performance improvement initiatives and healthcare operations. A graduate of Seton Hall Law School and Fairleigh Dickinson University, Mia has a unique background in law and accounting. With a sharp business perspective and deep understanding of data, Mia specializes in showing how not establishing measurable goals often inhibits innovation and growth, rather than enabling them. Her recommendations on what PACE staff members can do about this are practical and common sense. Using straightforward guidelines and standards, the National PACE Association helps PACE programs understand and capitalize on improving quality and care through data-driven decisions.

At National PACE Association, Mia works with PACE programs nationwide, including PACE programs in North Carolina.

PACE Data Days

This webinar is the first in an ongoing series of "Data Days", focusing on the importance of data for PACE programs in NC. It is organized by the North Carolina PACE Asssociation's Informatics & Quality Committee.

1/8/2019 11:45 AM - 1:15 PM